Sunday, December 2, 2007

Windows Troubleshooting!

Since, this is what my job is, i thought, i will educate you all a little about the procedures that we follow to troubleshoot Windows Performance issues. Might be of help to you.

Step 1) Check if the issue is being caused by any third party software installed on the machine.
Start -> Run -> msconfig -> Services Tab -> Hide all MS services (at the bottom) -> Disable all third party services. Also, disable all Start Up Items from the Start Up tab.
This step would require a reboot of the machine to make sure that changes take effect.
A point of caution, this step does not disable the filter drivers for a 3rd party software. We might have to un-install a third party software completely (Add/Remove Programs) to do the same.

2) If the issue still persists, you need to check the behavior of the machine in Safe Mode or Safe Mode with Networking. When the machine boots in either of the two modes, only the basic services start, giving us a fair indication of where the problem lies.

3) Get used to tools from Sysinternals.com. This site has some fantastic, very easy to use tools that you can use for basic troubleshooting. (Sysinternals has been brought by Microsoft now)
Some helpful tools are Process Monitor (Big brother of Task Manager), Filemon (Monitors all file related activities real time), Regmon (Real time registry related activities). Prcoess Monitor (Filemon + Regmon).

The next steps are issue specific. If you have any issues with your machine, feel free to e-mail me at v_2prajh@hotmail.com. I will try to help you out.
Good luck!

1 comment:

Anonymous said...

Nice work!